Term & Conditions

About Us
This web site is owned and operated by Celtic Cross Stitch.

We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Celtic Cross Stitch
9 Upper Bayble
Point
Isle of Lewis
Western Isles
HS2 0QH
United Kingdom

Phone: 01851 870598

Email: contact [at] celtic-cross-stitch [dot] com

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments securely through WorldPay. An important part of The Royal Bank of Scotland Group (the 5th biggest banking group in the world) WorldPay payment solutions are trusted by thousands of businesses.

We at Celtic Cross Stitch, do not see your Card Details if you pay online, as they are processed away from our site, through WorldPay.

We currently accept:
American Express
Visa Credit
Visa Debit
Visa Electron
MasterCard
JCB
Maestro
and Solo.

If you wish to pay in your own currency, simply select it from the drop-down box during the WorldPay payment process. We support most Worldwide currencies.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will be happy to correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Backordered items are not charged until they are shipped.

MAIL ORDER
If you do not wish to pay online, you may like to call us with your order.
Telephone: 01851 870598
International: (+44)1851 870598

Alternatively, print out the order form and send it to us by post. Overseas mail can take up to 7 days to reach us. It will then take roughly another 7 days for your order to reach you via Air Mail.

ORDER QUERIES
If you have any queries at all regarding an order, please don’t hesitate to contact us and we will be happy to help.
email : sales[at]celtic-cross-stitch[dot]com

Shipping 
All orders, worldwide, over £20 are shipped free.

We operate standard shipping charges as follows:

UK : One item £00.60p + £00.60p for each subsequent item.

EU : One item £1.50p + £00.50p for each subsequent item.

USA and Canada : One item £1.80p + £00.80p for each subsequent item.

Australia and New Zealand : One item £1.80p + £00.80p for each subsequent item.

Rest of the World : One item £1.80p + £00.80p for each subsequent item.

Digital Downloads do not incur a shipping charge.

Handling charges are included in the shipping price.

Delivery Schedule
We ship Worldwide.

We are located on the Isle of Lewis and there is one Post Plane off the island each day, so we aim to get your order into the post within 24 hours of receiving it.

Iif the goods are lost or damaged in transit, please let us know straight away so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching UsIf you need to reach us, please email us at contactus[at]celtic-cross-stitch[dot]com or use the form on the ‘Contact Us’ page.

Alternatively, you can call us on

UK 01851 870598

International : (+44)1851 870598

or write to us at

9 Upper Bayble
Point
Isle of Lewis
Western Isles
HS2 0QH
United Kingdom

Privacy Policy
Celtic Cross Stitch do not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party (WorldPay) will never disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your address details if you select the ‘Remember Me’ Option. Credit Card details are never stored on the site, even if you select ‘Remember Me’.

Cookies are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. To do this, contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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